Capsules and brew head
Nespresso Capsule Stuck in Machine: Remove It Safely
A used or new capsule remains in the brew chamber and the head will not operate normally.
Open diagnostic guide →
Match your Nespresso model label, then choose the visible symptom. Read the model scope inside each guide before following a sequence.
Start with an observation, not a reset. Record the complete light pattern, message, water flow or noise. Related models can use different maintenance steps.
A used or new capsule remains in the brew chamber and the head will not operate normally.
Coffee is warm rather than hot, especially in larger drinks or the first cup.
Clear water or coffee spreads from under the machine.
The pump is noisy but little or no water reaches the cup.
The machine runs, but coffee does not exit or only a few drops appear.